Privacy Policy

Last updated: March 2026

Characters.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you book an event, request a quote, or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Event details (date, time, location, type of party, child's name and age)
• Payment information (credit/debit card details processed securely through our third-party payment provider — we do not store your full card number)
• Communications you send to us via phone, email, text message, or contact forms

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address, browser type, and operating system
• Device type and screen resolution
• Pages visited, time spent on each page, and navigation paths
• Referring URLs and search terms that led you to our site
• Approximate geographic location (based on IP address)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your party bookings
• Communicate with you about your reservations, including confirmations, reminders, and follow-ups via email, phone, or SMS/text message
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience
• Send promotional communications (only with your consent; you may opt out at any time)
• Prevent fraud and ensure the security of our services
• Comply with legal obligations

SMS/Text Communications

When you provide your phone number during booking, we may send you text messages related to your reservation, including booking confirmations, reminders, and scheduling updates. Message and data rates may apply. You may opt out of text messages at any time by replying STOP or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and usage patterns
• Measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

Do Not Track: Some browsers offer a "Do Not Track" (DNT) signal. There is no common industry standard for how to respond to DNT signals, so our website does not currently change its data collection practices when it detects a DNT signal from your browser.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third parties who help us operate our business, including payment processors, SMS service providers, and analytics tools. These providers are contractually obligated to protect your data. Specifically, we use EmailJS to deliver form and quote-request submissions to our team, Vercel to host our website, and our booking CRM to manage reservations, quotes, and customer communications.
• Performers: Your event details (date, time, location, and event type) are shared with assigned performers solely to fulfill your booking.
• Legal Requirements: When required by law, court order, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption of data in transit (SSL/TLS) and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

While our entertainment services are designed for children, our website is intended for use by adults (parents and guardians). We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete it.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, please contact us by phone at 855-916-9921 or through our contact form. We may need to verify your identity before processing your request.

Do Not Sell My Personal Information

Characters.io does not sell your personal information to third parties. We do not engage in the sale of personal data as defined by the CCPA or any other applicable privacy law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal purposes. You may request deletion of your data at any time, subject to our legal obligations.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please contact us:

• Phone: 855-916-9921
• Email: Contact Form
• Address: 1600 E. 4th Street, Santa Ana, CA 92701

Characters.io is operated by Characters IO LLC, 1600 E. 4th Street, Santa Ana, CA 92701.